We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For items returned, you will receive store credit only, no refunds will be granted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately (within 24 hours of receipt of your merchandise) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom special order products (there are no refunds such as special orders (all furniture items) or personalized items), and personal care goods (such as beauty products). Special order items are store credit only. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.